Service Charges
Valid from 03.07.2019
For additional information, please contact ariklientuur@estravel.ee.
Reservation fees - Business
| Reservation fees | Price |
|---|---|
| Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs | 15 € |
| Reservation of hotel accommodation | 12 € |
| Reservation of bus tickets | 4 € |
| Reservation of Estonian ferry tickets | 4 € |
| Reservation of additional travel-related services (prearranged seats in aircraft, special meals, etc) | 10 € |
| Contractual Estravel service changes are applied when mediating prices directly agreed between a service provider and a business client |
Rebooking and Cancellation Fees - Business
| Change and Cancellation Fees | Price |
|---|---|
| Change or Cancellation Fee of confirmed reservations | 10 € |
| Cancellation Fee of issued air tickets, cruise packages, travel packages | 25 € |
| Change Fee of issued air tickets, cruise packages, travel package | 40 € |
| Change or Cancellation fee of issued ferry ticket (not applicable for tickets booked via Laevapiletid.ee) | 6 € |
| Change or Cancellation fee of issued hotel accommodation, car rental, bus ticket, transfer, train ticket | 12 € |
| Reformulation of invoice or issuing the copy of the travel documents posteriorly | 12 € |
| Reformulation of issued gift cards | 8 € |
NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.
Courier Service Fees - Business
| Courier Service Fees | Price |
|---|---|
| Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) | 10 € |
Courier services are offered in cities with Estravel offices. The charge applies once per shipment (may contain several travel documents).
Other Fees - Business
| Other Fees | Price |
|---|---|
| Estravel Corporate online booking tool Symphony.Corporate implementation (up to 10 users) | 300 € |
| Estravel Corporate online booking tool Symphony.Corporate implementation (from 11th user every additional profile according to price list) | 300 € |
| Creating a user profile to the e-shop from the Online department | 19 € |
| Changing a user profile in online booking tool Symphony.Corporate by Estravel online team | 9 € |
| Interactive invoice and accounting system ExtraNet | 30 € |
| Standard report | 15 € |
| Special report | price depends on work volume |
| Creating competing bids (If there are more than one travel partner and comparative offers are requested) | 49 €/h |
| Conference registration fee (participation fee up to 1000 €) | 5 % of the amount |
| Conference registration fee (participation fee 1000 € or more) | 50 € |
| Development and/or consultation of creating travel policy for the customer | 50 € |
| Additional fee to orders placed or canged after working hours, on national holidays or less than 24-hours before departure | Doubled normal service fee of the corresponding service |
| Consultation fee (charged with special orders)* | 39 €/hour |
| Bank transfer abroad, including urgent payment | 36 € |
| Group reservation management | special agreement |
* The consultation fee is implemented when the trip is more substantial and personalized then regular basis. The purpose of the consultation fee is to provide, among other things, an advisory service to those who seek assistance from an experienced travel consultant only when planning, or getting information about services/products that are acquired elsewhere than Estravel.
A travel consultant has the right to ask for a consultation fee for his time contribution, for example:
– The trip consists of more than 5 different components. Components include airline tickets, accommodation, boarding fees, train tickets, excursions, etc .;
– Very detailed information on the destination, various sights, hotels;
– Information on products that Estravel does not offer or which are not purchased with the help of Estravel;
– A trip related to a special event or event (wedding trip, roundabout, etc.) related to the trip
The consultation fee is considered as a prepayment and deducted from the final amount of the traveller’s travel.
Transaction fee (included in sales price of service) - Business
| Transaction fee (included in sales price of service) | Price |
|---|---|
| Travel agency search for travel options, making offers and deals with travel providers and takes responsibility for travel providers. | up to 15% of sales price for corresponding service (min 12 € in case of non-contracted providers) |
| The traveller based service fee from Aurinkomatkat OY travel packages and airline tickets | 40 € (Children under the age of 2 years old are free from the service) |
The service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!