Service Charges
Valid from 01.01.2023.
For additional information, please contact ariklientuur@estravel.ee.
Free of charge 24h travel service and call center (+372 626 6266)
Best Hotel Price Guarantee (find more https://www.estravel.ee/en/bhpg-info/)
Reservation fees - Business
| Reservation fees | Price |
|---|---|
| Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs | 20 € |
| Reservation of hotel accommodation | 18 € |
| Reservation of bus tickets | 8 € |
| Reservation of Estonian ferry tickets | 8 € |
| Reservation of additional travel-relateReservation fee of additional services (seats or special meals on plane, flight check-in, etc.)d services (prearranged seats in aircraft, special meals, etc) | 18 € |
| Courier service fee* | As per service providers price list but not less than 12 € |
Courier service fee is calculated per parcel (may contain several documents).
Rebooking and Cancellation Fees - Business
| Change and Cancellation Fees | Price |
|---|---|
| Change or Cancellation Fee of confirmed reservations | 15 € |
| Cancellation Fee of issued air tickets, cruise packages, travel packages | 30 € |
| Change Fee of issued air tickets, cruise packages, travel package | 50 € |
| Change or Cancellation fee of issued ferry ticket (not applicable for tickets booked via Laevapiletid.ee) | 10 € |
| Change or Cancellation fee of issued hotel accommodation, car rental, bus ticket, transfer, train ticket | 18 € |
| Reformulation of invoice or issuing the copy of the travel documents posteriorly | 18 € |
| Reformulation of issued gift cards | 12 € |
NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.
Delivery of documents - Business
| Delivery of documents | Price |
|---|---|
| Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) | 12 € |
Courier services are offered in cities with Estravel offices. The charge applies once per shipment (may contain several travel documents).
Other Fees - Business
| Other Fees | Price |
|---|---|
| Estravel Corporate online booking tool Symphony.Corporate implementation (up to 10 users) | 300 € |
| Estravel Corporate online booking tool Symphony.Corporate implementation (from 11th user every additional profile according to price list) | 300 € |
| Creating a user profile to the e-shop from the Online department | 19 € |
| Changing a user profile in online booking tool Symphony.Corporate by Estravel online team | 9 € |
| Interactive invoice and accounting system ExtraNet | 30 € |
| Standard report | 15 € |
| Special report | price depends on work volume |
| Creating competing bids (If there are more than one travel partner and comparative offers are requested) | 49 €/h |
| Conference registration fee (participation fee up to 1000 €) | 5 % of the amount |
| Conference registration fee (participation fee 1000 € or more) | 50 € |
| Development and/or consultation of creating travel policy for the customer | 50 € |
| Additional fee to orders placed after working hours, on national holidays or less than 24-hours before departure and reservation fee of additional services (seats or special meals on plane, flight check-in, etc.) | Doubled normal service fee of the corresponding service |
| Consultation fee (charged with special orders)* | 50 €/hour |
| Bank transfer abroad, including urgent payment | 42 € |
| Group reservation management | special agreement |
* The consultation fee is implemented when the trip is more substantial and personalized then regular basis. The purpose of the consultation fee is to provide, among other things, an advisory service to those who seek assistance from an experienced travel consultant only when planning, or getting information about services/products that are acquired elsewhere than Estravel.
A travel consultant has the right to ask for a consultation fee for his time contribution, for example:
– The trip consists of more than 5 different components. Components include airline tickets, accommodation, boarding fees, train tickets, excursions, etc .;
– Very detailed information on the destination, various sights, hotels;
– Information on products that Estravel does not offer or which are not purchased with the help of Estravel;
– A trip related to a special event or event (wedding trip, roundabout, etc.) related to the trip
The consultation fee is considered as a prepayment and deducted from the final amount of the traveller’s travel.
Transaction fee (included in sales price of service) - Business
| Transaction fee (included in sales price of service) | Price |
|---|---|
| Travel agency search for travel options, making offers and deals with travel providers and takes responsibility for travel providers. | Up to 15% of service´s selling price (min 15 € for services provided by producers without selling agreement) |
| The traveller based service fee from Aurinkomatkat OY travel packages and airline tickets | 40 € (under 2-year-old children free of charge) |
NB! Processing fee will not be refunded if travel package or air tickets are changed and/or cancelled.