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Service Charges

Service Charges and Booking Fees of Estravel AS

Valid from 03.07.2019

For additional information, please contact ariklientuur@estravel.ee.

Reservation fees - Business

Reservation fees Price
Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs 15 €
Reservation of hotel accommodation 12 €
Reservation of bus tickets 4 €
Reservation of Estonian ferry tickets 4 €
Reservation of additional travel-related services (prearranged seats in aircraft, special meals, etc) 10 €
Contractual Estravel service changes are applied when mediating prices directly agreed between a service provider and a business client

Rebooking and Cancellation Fees - Business

Rebooking and Cancellation Fees Price
Cancellation or change of an unpaid reservation from the 2nd instance. (First change is free of charge) price of reservation for given service
Cancellation of airline ticket bought from Estravel 25 €
Changing of an airline ticket bought from Estravel 40 €
Change or cancel fully paid or issued Estonian ferry ticket 6 €
Cancelling ferry ticket bought from laevapiletid.ee via phone 10 €
Change or cancellation of issued or fully paid hotel accomodation, cruise, package tour, car rental, railway ticket including reissue of invoice and copy of travel document 12 €
Change or cancellation of issued or fully paid bus ticket or transfer 12 €
Reissue of previously issued gift cards 8 €

NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.

Courier Service Fees - Business

Courier Service Fees Price
Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) 10 €

Courier services are offered in cities with Estravel offices. The charge applies once per shipment (may contain several travel documents).

Other Fees - Business

Other Fees Price
Business customer e-shop implementation fee * (From 11th user each additional profile is according to the price list) 300 €
Creating a user profile to the e-shop from the Online department 19 €
Changing e-shop user profile 9 €
Interactive Extranet system for invoicing and reporting 30 €
Standard report 15 €
Special report price depends on work volume
Creating competing bids (If there are more than one travel partner and comparative offers are requested) 49 €/h
The registration fee for the conference if the participation fee is less than 1000 € 5 % of the amount
The registration fee for the conference if the participation fee is 1000 € or more 50 €
Creating companyś travel policy, introducing and consulting 50 €
An additional charge for orders submitted outside office hours, during official holidays or less than 24hrs before commencement of travel the corresponding standard service charge is doubled
Consultation fee (charged with special orders)* 39 €/hour
Bank transfer abroad, including urgent payment 36 €
Group order management special agreement

* Implementation fee: Estravel creates a profile in the online system specifically for your company’s needs and wishes, for booking airline tickets and accommodation. We create a connection between airline and accommodation systems, where we add corporate codes and Estravel agreed prices. The profile includes, in addition to the company’s general information, the contractual terms between your company and Estravel. In addition to the profiles of your company system users, as well as creating of the main passenger database, to make their booking easier. We will create, according to your orders, the departments or groups of your company, and set up the process of approval of the trips within your company, where the head of each department can confirm the trip of his department.

The consultation fee is implemented when the trip is more substantial and personalized then regular basis. The purpose of the consultation fee is to provide, among other things, an advisory service to those who seek assistance from an experienced travel consultant only when planning, or getting information about services/products that are acquired elsewhere than Estravel.

A travel consultant has the right to ask for a consultation fee for his time contribution, for example:

– The trip consists of more than 5 different components. Components include airline tickets, accommodation, boarding fees, train tickets, excursions, etc .;
– Very detailed information on the destination, various sights, hotels;
– Information on products that Estravel does not offer or which are not purchased with the help of Estravel;
– A trip related to a special event or event (wedding trip, roundabout, etc.) related to the trip
The consultation fee is considered as a prepayment and deducted from the final amount of the traveller’s travel.

Transaction fee (included in sales price of service) - Business

Transaction fee (included in sales price of service) Price
Travel agency search for travel options, making offers and deals with travel providers and takes responsibility for travel providers. up to 15% of sales price for corresponding service (min 12 € in case of non-contracted providers)
The traveller based service fee from TUI Finland and Aurinkomatkat OY travel packages and airline tickets 50 € (Children under the age of 2 years old are free from the service

The service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!

Visa service charges

Visa service charges 1-4 passengers 5 < passengers
Embassy in Estonia (excl Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) 20 € 10 €
Embassy in Helsinki, travel service* bought from Estravel 49 € 49 €
Embassy in Helsinki, travel service* is not bought from Estravel 69 € 69 €
Embassy outside Estonia and Finland (courier charges apply) 40 € 20 €
e-visa; Tourist Card of Cuba 20 € 10 €
Embassy in Estonia (Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) ask travel consultant ask travel consultant
Application form, filled out by travel consultant 8 € 8 €
Supporting service with visa applications 20 € 20 €

* Travel service in this case is a flight ticket, travel package, accommodation or cruise.

All charges per passport. Charges do not include visa fees collected by the embassy.

In case travel services (flight ticket, travel package, accommodation or cruise) for the visit to country that requires visa have not been purchased in Estravel, we can not help with visa applications in embassies outside Estonia and Helsinki. 

Visa service charges include issuing information about the conditions and requirements, filling in and checking the application documents, contacting the embassy, transportation of the documents to and from the embassy. The decision on issuing or not issuing the visa is taken solely by the embassy and neither the visa application fee nor the visa service charges will be returned in case of denial to issue a visa.

Estravel AS is not responsible and does not bear any consequences, material or moral, if the embassy

  • turns down the visa application and refuses to issue a visa
  • prolongs the processing time of the application
  • asks for additional documents or the applicant to personally appear at the embassy for a brief interview. Gold card holders receive a 5% discount on the cost of applying for a visa.