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Service Charges

Service Charges and Booking Fees of Estravel AS

Estravel AS Service Charges from 28.06.2019.

Discounts for Estravel Loyalty Program Members (Gold Card and Platinum Club Card Owners):

  • 50% off the booking fee in the Estravel office
  • 100% off the booking fee for international travels (for orders from €250)
  • 100% off the booking fee for domestic travels in Estonia (for orders from 150€)

Estravel’s private customer can receive a Gold Card free of charge with a travel order of over € 200.

Both the current plastic card holders and new Gold Card users can download the mobile Gold Card for free and add it to their mTasku app.

NB! There is no booking fee. For flights booked online on the Estravel website.

There are different discounts available for corporate business clients. For more information on discounts, please contact Estravel Business Customer Service at ariklientuur@estravel.ee.

Reservation fees

Reservation fees Normal price Price for
frequent customer
Price in
Bonuspoints
Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs 15 € 7,5 € 2,250 BP
Reservation of hotel accommodation 12 € 6 € 1,200 BP
Reservatin of bus tickets 4 € 2 € 600 BP
Reservation of additional travel-related services (prearranged seats in aircraft, special meals, etc) 10 € 10 € 1,500 BP

Reservation fee covers travel agency’s expenses related to use of computerised reservation systems or communication facilities. It is charged once for all services of similar type that appear on the same invoice.

Rebooking and Cancellation Fees

Rebooking and Cancellation Fees Normal price Price in
Bonuspoints
Cancellation or change of an unpaid reservation from 2nd instance (first change free of charge) same amount as reservation fee for similar service ask travel consultant
Revalidation or cancellation of airline ticket bought in Estravel 25 € 7,500 BP
Reissue of an airline ticket bought in Estravel 40 € 12,000 BP
Change or cancellation of issued or fully paid ferry ticket 6 € 1,800 BP
Cancellation of online ferry ticket estravel.laevapiletid.ee via phone 10 € 3,000 BP
Change or cancellation of issued or fully paid hotel accomodation, cruise, package tour, car rental, railway ticket including reissue of invoice and copy of travel document 12 € 3,600 BP
Arve ümbervormistamine ja reisidokumendi koopia väljastamine tagantjärele 12 € 3,600 BP
Reissue of previously issued gift cards 8 € 2,400 BP

NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.

Other Fees

Other Fees Normal price Price in
Bonuspoints
Additional charge for orders submitted outside office hours, during official holidays or less than 24hrs before commencement of travel same amount as reservation fee for similar service ask travel consultant
Consultation fee (charged in connection with special orders)* 39 €/hour 11,700 BP
Foreign bank transaction 36 € 10,800 BP
Administering of group reservations on special arrangement ask travel consultant
Handling of services or products bought on Estravel e-shop at Estravel offices** except playing the full amount with gift card 5 € 1,500 BP
Järelmaksu lepingu vormistamine büroos 19 € 5,700 BP

* Konsultatsioonitasu rakendatakse tavapärasest mahukama ja personaalsema reisi koostamise eest. Konsultatsioonitasu eesmärk on pakkuda muu hulgas nõustamisteenust neile, kes soovivad kogenud reisikonsultandi abi vaid plaanide tegemisel või informatsiooni teenuste/toodete kohta, mis on soetatud mujalt kui Estravelist.

Reisikonsultandil on õigus küsida oma ajalise panuse eest konsultatsioonitasu näiteks juhul, kui:

reis koosneb enam kui viiest erinevast komponendist. Komponentideks loetakse lennupileteid, majutust, laevapileteid, rongipileteid, ekskursioone jne;
soovitakse väga detailset infot sihtkoha, erinevate vaatamisväärsuste, hotellide kohta;
soovitakse infot toodete kohta, mida Estravel ei paku või mida ei osteta Estraveli abiga;
planeeritakse erilise sündmuse või üritusega seotud reisi (pulmareis, ümbermaailmareis jne).
Konsultatsioonitasu käsitletakse ettemaksuna ja arvestatakse reisitellimuse lõppsummast maha.

** Teenindusbüroos saab e-poe arvet tasuda vaid sularahas või Estraveli kinkekaardiga.

Courier Service Fees

Courier Service Fees Normal price Price in
Bonuspoints
Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) 10 € 3000 BP

Courier services are offered in cities with Estravel offices. Charge applies once per shipment (may contain several travel documents)

Transaction fee (included in sales price of service)

Transaction fee (included in sales price of service) Normal price
Travel agency\\\'s work at examining and offering travel possibilities, accounting with travel providers, acceptance of seller\\\'s liability up to 15% of sales price for corresponding service (min 12 € in case of non-contracted providers)
Service fee for TUI Finland operated package holiday or flights 50 € per person (children under the age of 2y are exempt from the service fee)
Reisijapõhine käsitlustasu Aurinkomatkat OY pakettreisidelt ja lennupiletitelt 68 € (alla 2-aastased lapsed on käsitlustasust vabastatud)

Service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!

Visa service charges

Visa service charges 1-4 passengers 5 < passengers
Embassy in Estonia (excl Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) 20 € 10 €
Embassy in Helsinki, travel service* bought from Estravel 49 € 49 €
Embassy in Helsinki, travel service* is not bought from Estravel 69 € 69 €
Embassy outside Estonia and Finland (courier charges apply) 40 € 20 €
e-visa; Tourist Card of Cuba 20 € 10 €
Embassy in Estonia (Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) ask travel consultant ask travel consultant
Application form, filled out by travel consultant 8 € 8 €
Supporting service with visa applications 20 € 20 €

* Travel service in this case is a flight ticket, travel package, accommodation or cruise.

All charges per passport. Charges do not include visa fees collected by the embassy.

In case travel services (flight ticket, travel package, accommodation or cruise) for the visit to country that requires visa have not been purchased in Estravel, we can not help with visa applications in embassies outside Estonia and Helsinki. 

Visa service charges include issuing information about the conditions and requirements, filling in and checking the application documents, contacting the embassy, transportation of the documents to and from the embassy. The decision on issuing or not issuing the visa is taken solely by the embassy and neither the visa application fee nor the visa service charges will be returned in case of denial to issue a visa.

Estravel AS is not responsible and does not bear any consequences, material or moral, if the embassy

  • turns down the visa application and refuses to issue a visa
  • prolongs the processing time of the application
  • asks for additional documents or the applicant to personally appear at the embassy for a brief interview. Gold card holders receive a 5% discount on the cost of applying for a visa.