Service Charges and Booking Fees
Estravel AS service charges and booking fees as of December 01, 2019.
Discounts for Estravel Loyalty Program members (KuldKaart and PlatinumKaart holders):
- 50% off the booking fee in the Estravel sales office
- 100% off the booking fee for international travels (for orders from €250)
- 100% off the booking fee for domestic travels within Estonia (for orders from €150)
Estravel’s private customers can receive a KuldKaart free of charge for purchases over €200.
Both the current plastic card holders and new KuldKaart users can download the mobile KuldKaart for free and add it to their mTasku app.
NB! There is no booking fee on flights booked online through Estravel’s website.
There are different discounts available for corporate business clients. For more information on discounts, please contact Estravel Business Customer Service at ariklientuur@estravel.ee.
Reservation fees
| Reservation fees | Normal price | Price for frequent customer |
Price in Bonuspoints |
|---|---|---|---|
| Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs | 15 € | 7,5 € | 2,250 BP |
| Reservation of hotel accommodation | 12 € | 6 € | 1,200 BP |
| Reservatin of bus tickets | 4 € | 2 € | 600 BP |
| Reservation of additional travel-related services (prearranged seats in aircraft, special meals, etc) | 10 € | 10 € | 1,500 BP |
Reservation fee covers travel agency’s expenses related to use of computerised reservation systems or communication facilities. It is charged once for all services of similar type that appear on the same invoice.
Rebooking and Cancellation Fees
| Rebooking and Cancellation Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Cancellation or change of an unpaid reservation from 2nd instance (first change free of charge) | same amount as reservation fee for similar service | ask travel consultant |
| Revalidation or cancellation of airline ticket bought in Estravel | 25 € | 7,500 BP |
| Reissue of an airline ticket bought in Estravel | 40 € | 12,000 BP |
| Change or cancellation of issued or fully paid ferry ticket | 6 € | 1,800 BP |
| Cancellation of online ferry ticket estravel.laevapiletid.ee via phone | 10 € | 3,000 BP |
| Change or cancellation of issued or fully paid hotel accomodation, cruise, package tour, car rental, railway ticket including reissue of invoice and copy of travel document | 12 € | 3,600 BP |
| Invoice reregistration and a back-dated issue of a copy of a travel document | 12 € | 3,600 BP |
| Reissue of previously issued gift cards | 8 € | 2,400 BP |
NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.
Other Fees
| Other Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Additional charge for orders submitted outside office hours, during official holidays or less than 24hrs before commencement of travel | same amount as reservation fee for similar service | ask travel consultant |
| Consultation fee (charged in connection with special orders)* | 39 €/hour | 11,700 BP |
| Foreign bank transaction | 36 € | 10,800 BP |
| Administering of group reservations | on special arrangement | ask travel consultant |
| Handling of services or products bought on Estravel e-shop at Estravel offices** except playing the full amount with gift card | 5 € | 1,500 BP |
| Installment plan arrangement in a sales office | 19 € | 5,700 BP |
* The consultation fee is applied for a more extensive and personalized trip. Among other things, the purpose of the consultation fee is to provide an advisory service to those who seek the assistance of an experienced travel consultant in planning a trip or information on services / products purchased outside of Estravel.
A travel consultant is entitled to a consultation fee for their contribution of time, for example, if:
- a trip consists of more than five different components. Components include airline tickets, accommodation, ship tickets, train tickets, excursions, etc.;
- a client requests very detailed information about the destination, various attractions or hotels;
- a client requests information on products not provided by Estravel or not purchased with Estravel’s assistance;
- a client is planning a special event trip (wedding, world tour, etc.).
The consultation fee is treated as a prepayment and is deducted from the final price of the travel booking.
** At Estravel sales office, you can pay the e-invoice only in cash or with Estravel gift voucher.
Courier Service Fees
| Courier Service Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) | 10 € | 3000 BP |
Courier services are offered in cities with Estravel offices. Charge applies once per shipment (may contain several travel documents)
Transaction fee (included in sales price of service)
| Transaction fee (included in sales price of service) | Normal price |
|---|---|
| Travel agency\'s work at examining and offering travel possibilities, accounting with travel providers, acceptance of seller\'s liability | up to 15% of sales price for corresponding service (min 12 € in case of non-contracted providers) |
| Service fee for TUI Finland operated package holiday or flights | 50 € per person (children under the age of 2y are exempt from the service fee) |
| Registration service per passenger for Aurinkomatkat OY travel packages and airline tickets* | 19.90 € (children under the age of 2 are not charged a registration fee)* |
* Estravel KuldKaart holders are exempt from registration fees up to April 30, 2020, only if a travel package has been booked.
Service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!
Visa service charges
| Visa service charges | 1-4 passengers | 5 < passengers |
|---|---|---|
| Embassy in Estonia (excl Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) | 20 € | 10 € |
| Embassy in Helsinki, travel service* bought from Estravel | 49 € | 49 € |
| Embassy in Helsinki, travel service* is not bought from Estravel | 69 € | 69 € |
| Embassy outside Estonia and Finland (courier charges apply) | 40 € | 20 € |
| e-visa; Tourist Card of Cuba | 20 € | 10 € |
| Embassy in Estonia (Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) | ask travel consultant | ask travel consultant |
| Application form, filled out by travel consultant | 8 € | 8 € |
| Supporting service with visa applications | 20 € | 20 € |
* Travel service in this case is a flight ticket, travel package, accommodation or cruise.
All charges per passport. Charges do not include visa fees collected by the embassy.
In case travel services (flight ticket, travel package, accommodation or cruise) for the visit to country that requires visa have not been purchased in Estravel, we can not help with visa applications in embassies outside Estonia and Helsinki.
Visa service charges include issuing information about the conditions and requirements, filling in and checking the application documents, contacting the embassy, transportation of the documents to and from the embassy. The decision on issuing or not issuing the visa is taken solely by the embassy and neither the visa application fee nor the visa service charges will be returned in case of denial to issue a visa.
Estravel AS is not responsible and does not bear any consequences, material or moral, if the embassy
- turns down the visa application and refuses to issue a visa
- prolongs the processing time of the application
- asks for additional documents or the applicant to personally appear at the embassy for a brief interview. Gold card holders receive a 5% discount on the cost of applying for a visa.