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Service Charges and Booking Fees

Estravel AS service charges and booking fees as of December 01, 2019.

Discounts for Estravel Loyalty Program members (KuldKaart and PlatinumKaart holders):

  • 50% off the booking fee in the Estravel sales office
  • 100% off the booking fee for international travels (for orders from €250)
  • 100% off the booking fee for domestic travels within Estonia (for orders from €150)

Both the current plastic card holders and new KuldKaart users can download the mobile KuldKaart for free and add it to their mTasku app.

NB! There is no booking fee on flights booked online through Estravel’s website.

There are different discounts available for corporate business clients. For more information on discounts, please contact Estravel Business Customer Service at ariklientuur@estravel.ee.

Reservation fees

Reservation fees Normal price Price for
frequent customer
Price in
Bonuspoints
Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs 15 € 7,5 € 2,250 BP
Reservation of hotel accommodation 12 € 6 € 1,200 BP
Reservatin of bus tickets 4 € 2 € 600 BP
Reservation of additional travel-related services (prearranged seats in aircraft, special meals, etc) 10 € 10 € 1,500 BP

Reservation fee covers travel agency’s expenses related to use of computerised reservation systems or communication facilities. It is charged once for all services of similar type that appear on the same invoice.

Rebooking and Cancellation Fees

Rebooking and Cancellation Fees Normal price Price in
Bonuspoints
Cancellation or change of an unpaid reservation from 2nd instance (first change free of charge) same amount as reservation fee for similar service ask travel consultant
Revalidation or cancellation of airline ticket bought in Estravel 25 € 7,500 BP
Reissue of an airline ticket bought in Estravel 40 € 12,000 BP
Change or cancellation of issued or fully paid ferry ticket 6 € 1,800 BP
Cancellation of online ferry ticket estravel.laevapiletid.ee via phone 10 € 3,000 BP
Change or cancellation of issued or fully paid hotel accomodation, cruise, package tour, car rental, railway ticket including reissue of invoice and copy of travel document 12 € 3,600 BP
Invoice reregistration and a back-dated issue of a copy of a travel document 12 € 3,600 BP
Reissue of previously issued gift cards 8 € 2,400 BP

NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. The cancellation fee is also applied if the travel service of the travel provider is cancelled due to the circumstances beyond Estravel’s control. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.

Other Fees

Other Fees Normal price Price in
Bonuspoints
Additional charge for orders submitted outside office hours, during official holidays or less than 24hrs before commencement of travel same amount as reservation fee for similar service ask travel consultant
Consultation fee (charged in connection with special orders)* 39 €/hour 11,700 BP
Foreign bank transaction 36 € 10,800 BP
Administering of group reservations on special arrangement ask travel consultant
Handling of services or products bought on Estravel e-shop at Estravel offices** except playing the full amount with gift card 5 € 1,500 BP
Installment plan arrangement in a sales office 19 € 5,700 BP

* The consultation fee is applied for a more extensive and personalized trip. Among other things, the purpose of the consultation fee is to provide an advisory service to those who seek the assistance of an experienced travel consultant in planning a trip or information on services / products purchased outside of Estravel.

A travel consultant is entitled to a consultation fee for their contribution of time, for example, if:

  • a trip consists of more than five different components. Components include airline tickets, accommodation, ship tickets, train tickets, excursions, etc.;
  • a client requests very detailed information about the destination, various attractions or hotels;
  • a client requests information on products not provided by Estravel or not purchased with Estravel’s assistance;
  • a client is planning a special event trip (wedding, world tour, etc.).

The consultation fee is treated as a prepayment and is deducted from the final price of the travel booking.

** At Estravel sales office, you can pay the e-invoice only in cash or with Estravel gift voucher.

Courier Service Fees

Courier Service Fees Normal price Price in
Bonuspoints
Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) 10 € 3000 BP

Courier services are offered in cities with Estravel offices. Charge applies once per shipment (may contain several travel documents)

Transaction fee (included in sales price of service)

Transaction fee (included in sales price of service) Normal price
Travel agency\\\'s work at examining and offering travel possibilities, accounting with travel providers, acceptance of seller\\\'s liability up to 15% of sales price for corresponding service (min 12 € in case of non-contracted providers)
Service fee for TUI Finland operated package holiday or flights 50 € per person (children under the age of 2y are exempt from the service fee)
Registration service per passenger for Aurinkomatkat OY travel packages and airline tickets 19.90 € (children under the age of 2 are not charged a registration fee)*

Service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!

Visa service charges

Visa service charges 1-4 passengers 5 < passengers
Embassy in Estonia (excl Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) 20 € 10 €
Embassy in Helsinki, travel service* bought from Estravel 49 € 49 €
Embassy in Helsinki, travel service* is not bought from Estravel 69 € 69 €
Embassy outside Estonia and Finland (courier charges apply) 40 € 20 €
e-visa; Tourist Card of Cuba 20 € 10 €
Embassy in Estonia (Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) ask travel consultant ask travel consultant
Application form, filled out by travel consultant 8 € 8 €
Supporting service with visa applications 20 € 20 €

* Travel service in this case is a flight ticket, travel package, accommodation or cruise.

All charges per passport. Charges do not include visa fees collected by the embassy.

In case travel services (flight ticket, travel package, accommodation or cruise) for the visit to country that requires visa have not been purchased in Estravel, we can not help with visa applications in embassies outside Estonia and Helsinki. 

Visa service charges include issuing information about the conditions and requirements, filling in and checking the application documents, contacting the embassy, transportation of the documents to and from the embassy. The decision on issuing or not issuing the visa is taken solely by the embassy and neither the visa application fee nor the visa service charges will be returned in case of denial to issue a visa.

Estravel AS is not responsible and does not bear any consequences, material or moral, if the embassy

  • turns down the visa application and refuses to issue a visa
  • prolongs the processing time of the application
  • asks for additional documents or the applicant to personally appear at the embassy for a brief interview. Gold card holders receive a 5% discount on the cost of applying for a visa.