Service Charges

Service Charges and Booking Fees of Estravel AS

Estravel AS Service Charges from 12.06.2017.

Reservation fees

Reservation fees Normal price Price for
frequent customer
(free with order
over 250 €/150 €)
Price in
Bonuspoints
Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs 12 € 6 € 1800 BP
Reservation of hotel accommodation 8 € 4 € 1200 BP
Reservatin of bus tickets 4 € 2 € 600 BP
Reservation of additional travel-related services (prearranged seats in aircraft, special meals, etc) 10 € 5 € 1500 BP

Reservation fee covers travel agency’s expenses related to use of computerised reservation systems or communication facilities. It is charged once for all services of similar type that appear on the same invoice.

Rebooking and Cancellation Fees

Rebooking and Cancellation Fees Normal price Price in
Bonuspoints
Cancellation or change of an unpaid reservation from 2nd instance. (First change free of charge) same amount as reservation fee for similar service ask travel consultant
Revalidation or cancellation of airline ticket bought in Estravel 25 € 7500 BP
Reissue of an airline ticket bought in Estravel 40 € 12000 BP
Change or cancellation of issued or fully paid ferry ticket 6 € 1800 BP
Cancellation of online ferry ticket estravel.laevapiletid.ee via phone 10 € 3000 BP
Change or cancellation of issued or fully paid hotel accomodation, cruise, package tour, car rental, railway ticket including reissue of invoice and copy of travel document 12 € 3600 BP
Change or cancellation of issued or fully paid bus ticket or transfer 4 € 1200 BP
Reissue of previously issued gift cards 8 € 2400 BP

NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.

Courier Service Fees

Courier Service Fees Normal price Price in
Bonuspoints
Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) 10 € 3000 BP

Courier services are offered in cities with Estravel offices. Charge applies once per shipment (may contain several travel documents)

Other Fees

Other Fees Normal price Price in
Bonuspoints
Additional charge for orders submitted outside office hours, during official holidays or less than 24hrs before commencement of travel same amount as reservation fee for similar service ask travel consultant
Consultation fee (charged in connection with special orders) 39 €/hour 11700 BP
Foreign bank transaction 12 € 3600 BP
Administering of group reservations on special arrangement ask travel consultant
Handling of services or products bought on Estravel e-shop at Estravel offices* except playing the full amount with gift card 5 € 1500 BP
Payment for services or products bought on Estravel e-shop by credit card (from final price) 0,9% -
Payment for services or products bought on Estravel e-shop via PayPal (of the final fare) 2,4% -

*Only cash or gift cards can be used to pay at Estravel offices for services or products bought on the e-shop.

Transaction fee (included in sales price of service)

Transaction fee (included in sales price of service) Normal price
Travel agency\\\'s work at examining and offering travel possibilities, accounting with travel providers, acceptance of seller\\\\\\\'s liability up to 15% of sales price for corresponding service (min 12 € in case of non-contracted providers)
Service fee for TUI Finland operated package holiday or flights (from 01.04.2016) 35 € per person (Children under the age of 2y are exempt from the service fee)

Service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!

Visa service charges

Visa service charges 1-4 passengers (€) 5 < passengers (€)
Embassy in Estonia (excl Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) 20 € 10 €
Embassy in Helsinki, travel service* bought from Estravel 49 € 49 €
Embassy in Helsinki, travel service* is not bought from Estravel 69 € 69 €
Embassy outside Estonia and Finland (courier charges apply) 40 € 20 €
e-visa; Tourist Card of Cuba 20 € 10 €
Embassy in Estonia (Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) ask travel consultant ask travel consultant
Application form, filled out by travel consultant 8 € 8 €
Supporting service with visa applications 20 € 20 €

* Travel service in this case is a flight ticket, travel package, accommodation or cruise.

All charges per passport. Charges do not include visa fees collected by the embassy.

In case travel services (flight ticket, travel package, accommodation or cruise) for the visit to country that requires visa have not been purchased in Estravel, we can not help with visa applications in embassies outside Estonia and Helsinki. 

Visa service charges include issuing information about the conditions and requirements, filling in and checking the application documents, contacting the embassy, transportation of the documents to and from the embassy. The decision on issuing or not issuing the visa is taken solely by the embassy and neither the visa application fee nor the visa service charges will be returned in case of denial to issue a visa.

Estravel AS is not responsible and does not bear any consequences, material or moral, if the embassy

  • turns down the visa application and refuses to issue a visa
  • prolongs the processing time of the application
  • asks for additional documents or the applicant to personally appear at the embassy for a brief interview.

    Gold card holders receive a 5% discount on the cost of applying for a visa.

Pricelist is valid from 01.02.2017.

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Estravel is the largest travel agency in Estonia and the Baltic countries and has been active on the tourism market since 1988.
The strengths of Estravel are its good quality customer service, the high reliability of the company and its outstanding technological solutions.
About Estravel
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