Service Charges
Estravel AS Service Charges from 28.06.2019.
Discounts for Estravel Loyalty Program Members (Gold Card and Platinum Club Card Owners):
- 50% off the booking fee in the Estravel office
- 100% off the booking fee for international travels (for orders from €250)
- 100% off the booking fee for domestic travels in Estonia (for orders from 150€)
Estravel’s private customer can receive a Gold Card free of charge with a travel order of over € 200.
Both the current plastic card holders and new Gold Card users can download the mobile Gold Card for free and add it to their mTasku app.
NB! There is no booking fee. For flights booked online on the Estravel website.
There are different discounts available for corporate business clients. For more information on discounts, please contact Estravel Business Customer Service at ariklientuur@estravel.ee.
Reservation fees
| Reservation fees | Normal price | Price for frequent customer |
Price in Bonuspoints |
|---|---|---|---|
| Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs | 15 € | 7,5 € | 2,250 BP |
| Reservation of hotel accommodation | 12 € | 6 € | 1,200 BP |
| Reservatin of bus tickets | 4 € | 2 € | 600 BP |
| Reservation of additional travel-related services (prearranged seats in aircraft, special meals, etc) | 10 € | 10 € | 1,500 BP |
Reservation fee covers travel agency’s expenses related to use of computerised reservation systems or communication facilities. It is charged once for all services of similar type that appear on the same invoice.
Rebooking and Cancellation Fees
| Rebooking and Cancellation Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Cancellation or change of an unpaid reservation from 2nd instance (first change free of charge) | same amount as reservation fee for similar service | ask travel consultant |
| Revalidation or cancellation of airline ticket bought in Estravel | 25 € | 7,500 BP |
| Reissue of an airline ticket bought in Estravel | 40 € | 12,000 BP |
| Change or cancellation of issued or fully paid ferry ticket | 6 € | 1,800 BP |
| Cancellation of online ferry ticket estravel.laevapiletid.ee via phone | 10 € | 3,000 BP |
| Change or cancellation of issued or fully paid hotel accomodation, cruise, package tour, car rental, railway ticket including reissue of invoice and copy of travel document | 12 € | 3,600 BP |
| Arve ümbervormistamine ja reisidokumendi koopia väljastamine tagantjärele | 12 € | 3,600 BP |
| Reissue of previously issued gift cards | 8 € | 2,400 BP |
NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.
Other Fees
| Other Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Additional charge for orders submitted outside office hours, during official holidays or less than 24hrs before commencement of travel | same amount as reservation fee for similar service | ask travel consultant |
| Consultation fee (charged in connection with special orders)* | 39 €/hour | 11,700 BP |
| Foreign bank transaction | 36 € | 10,800 BP |
| Administering of group reservations | on special arrangement | ask travel consultant |
| Handling of services or products bought on Estravel e-shop at Estravel offices** except playing the full amount with gift card | 5 € | 1,500 BP |
| Järelmaksu lepingu vormistamine büroos | 19 € | 5,700 BP |
* Konsultatsioonitasu rakendatakse tavapärasest mahukama ja personaalsema reisi koostamise eest. Konsultatsioonitasu eesmärk on pakkuda muu hulgas nõustamisteenust neile, kes soovivad kogenud reisikonsultandi abi vaid plaanide tegemisel või informatsiooni teenuste/toodete kohta, mis on soetatud mujalt kui Estravelist.
Reisikonsultandil on õigus küsida oma ajalise panuse eest konsultatsioonitasu näiteks juhul, kui:
reis koosneb enam kui viiest erinevast komponendist. Komponentideks loetakse lennupileteid, majutust, laevapileteid, rongipileteid, ekskursioone jne;
soovitakse väga detailset infot sihtkoha, erinevate vaatamisväärsuste, hotellide kohta;
soovitakse infot toodete kohta, mida Estravel ei paku või mida ei osteta Estraveli abiga;
planeeritakse erilise sündmuse või üritusega seotud reisi (pulmareis, ümbermaailmareis jne).
Konsultatsioonitasu käsitletakse ettemaksuna ja arvestatakse reisitellimuse lõppsummast maha.
** Teenindusbüroos saab e-poe arvet tasuda vaid sularahas või Estraveli kinkekaardiga.
Courier Service Fees
| Courier Service Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) | 10 € | 3000 BP |
Courier services are offered in cities with Estravel offices. Charge applies once per shipment (may contain several travel documents)
Transaction fee (included in sales price of service)
| Transaction fee (included in sales price of service) | Normal price |
|---|---|
| Travel agency\\\'s work at examining and offering travel possibilities, accounting with travel providers, acceptance of seller\\\'s liability | up to 15% of sales price for corresponding service (min 12 € in case of non-contracted providers) |
| Service fee for TUI Finland operated package holiday or flights | 50 € per person (children under the age of 2y are exempt from the service fee) |
| Reisijapõhine käsitlustasu Aurinkomatkat OY pakettreisidelt ja lennupiletitelt | 68 € (alla 2-aastased lapsed on käsitlustasust vabastatud) |
Service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!
Visa service charges
| Visa service charges | 1-4 passengers | 5 < passengers |
|---|---|---|
| Embassy in Estonia (excl Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) | 20 € | 10 € |
| Embassy in Helsinki, travel service* bought from Estravel | 49 € | 49 € |
| Embassy in Helsinki, travel service* is not bought from Estravel | 69 € | 69 € |
| Embassy outside Estonia and Finland (courier charges apply) | 40 € | 20 € |
| e-visa; Tourist Card of Cuba | 20 € | 10 € |
| Embassy in Estonia (Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) | ask travel consultant | ask travel consultant |
| Application form, filled out by travel consultant | 8 € | 8 € |
| Supporting service with visa applications | 20 € | 20 € |
* Travel service in this case is a flight ticket, travel package, accommodation or cruise.
All charges per passport. Charges do not include visa fees collected by the embassy.
In case travel services (flight ticket, travel package, accommodation or cruise) for the visit to country that requires visa have not been purchased in Estravel, we can not help with visa applications in embassies outside Estonia and Helsinki.
Visa service charges include issuing information about the conditions and requirements, filling in and checking the application documents, contacting the embassy, transportation of the documents to and from the embassy. The decision on issuing or not issuing the visa is taken solely by the embassy and neither the visa application fee nor the visa service charges will be returned in case of denial to issue a visa.
Estravel AS is not responsible and does not bear any consequences, material or moral, if the embassy
- turns down the visa application and refuses to issue a visa
- prolongs the processing time of the application
- asks for additional documents or the applicant to personally appear at the embassy for a brief interview. Gold card holders receive a 5% discount on the cost of applying for a visa.