Service Charges
Estravel AS Service Charges from 12.06.2017.
Reservation fees
| Reservation fees | Normal price | Price for frequent customer (free with order over 250 €/150 €) |
Price in Bonuspoints |
|---|---|---|---|
| Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs | 15 € | 6 € | 2250 BP |
| Reservation of hotel accommodation | 8 € | 4 € | 1200 BP |
| Reservatin of bus tickets | 4 € | 2 € | 600 BP |
| Reservation of additional travel-related services (prearranged seats in aircraft, special meals, etc) | 10 € | 5 € | 1500 BP |
Reservation fee covers travel agency’s expenses related to use of computerised reservation systems or communication facilities. It is charged once for all services of similar type that appear on the same invoice.
Rebooking and Cancellation Fees
| Rebooking and Cancellation Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Cancellation or change of an unpaid reservation from 2nd instance. (First change free of charge) | same amount as reservation fee for similar service | ask travel consultant |
| Revalidation or cancellation of airline ticket bought in Estravel | 25 € | 7500 BP |
| Reissue of an airline ticket bought in Estravel | 40 € | 12000 BP |
| Change or cancellation of issued or fully paid ferry ticket | 6 € | 1800 BP |
| Cancellation of online ferry ticket estravel.laevapiletid.ee via phone | 10 € | 3000 BP |
| Change or cancellation of issued or fully paid hotel accomodation, cruise, package tour, car rental, railway ticket including reissue of invoice and copy of travel document | 12 € | 3600 BP |
| Change or cancellation of issued or fully paid bus ticket or transfer | 4 € | 1200 BP |
| Reissue of previously issued gift cards | 8 € | 2400 BP |
NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.
Courier Service Fees
| Courier Service Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Delivery of travel documents within city limits, normal service (outside normal service hours on special arrangement) | 10 € | 3000 BP |
Courier services are offered in cities with Estravel offices. Charge applies once per shipment (may contain several travel documents)
Other Fees
| Other Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Additional charge for orders submitted outside office hours, during official holidays or less than 24hrs before commencement of travel | same amount as reservation fee for similar service | ask travel consultant |
| Consultation fee (charged in connection with special orders) | 39 €/hour | 11700 BP |
| Foreign bank transaction | 12 € | 3600 BP |
| Administering of group reservations | on special arrangement | ask travel consultant |
| Handling of services or products bought on Estravel e-shop at Estravel offices* except playing the full amount with gift card | 5 € | 1500 BP |
| Payment for services or products bought on Estravel e-shop by credit card (from final price) | 0,9% | - |
| Payment for services or products bought on Estravel e-shop via PayPal (of the final fare) | 2,4% | - |
*Only cash or gift cards can be used to pay at Estravel offices for services or products bought on the e-shop.
Transaction fee (included in sales price of service)
| Transaction fee (included in sales price of service) | Normal price |
|---|---|
| Travel agency\\\'s work at examining and offering travel possibilities, accounting with travel providers, acceptance of seller\\\\\\\'s liability | up to 15% of sales price for corresponding service (min 12 € in case of non-contracted providers) |
| Service fee for TUI Finland operated package holiday or flights (from 01.04.2016) | 35 € per person (Children under the age of 2y are exempt from the service fee) |
Service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!
Visa service charges
| Visa service charges | 1-4 passengers (€) | 5 < passengers (€) |
|---|---|---|
| Embassy in Estonia (excl Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) | 20 € | 10 € |
| Embassy in Helsinki, travel service* bought from Estravel | 49 € | 49 € |
| Embassy in Helsinki, travel service* is not bought from Estravel | 69 € | 69 € |
| Embassy outside Estonia and Finland (courier charges apply) | 40 € | 20 € |
| e-visa; Tourist Card of Cuba | 20 € | 10 € |
| Embassy in Estonia (Russia, Belorussia, Ukraine, Kazahstan, Armenia, Kirgiztan, Uzbekistan, Azerbaidjan, Moldova) | ask travel consultant | ask travel consultant |
| Application form, filled out by travel consultant | 8 € | 8 € |
| Supporting service with visa applications | 20 € | 20 € |
* Travel service in this case is a flight ticket, travel package, accommodation or cruise.
All charges per passport. Charges do not include visa fees collected by the embassy.
In case travel services (flight ticket, travel package, accommodation or cruise) for the visit to country that requires visa have not been purchased in Estravel, we can not help with visa applications in embassies outside Estonia and Helsinki.
Visa service charges include issuing information about the conditions and requirements, filling in and checking the application documents, contacting the embassy, transportation of the documents to and from the embassy. The decision on issuing or not issuing the visa is taken solely by the embassy and neither the visa application fee nor the visa service charges will be returned in case of denial to issue a visa.
Estravel AS is not responsible and does not bear any consequences, material or moral, if the embassy
- turns down the visa application and refuses to issue a visa
- prolongs the processing time of the application
- asks for additional documents or the applicant to personally appear at the embassy for a brief interview. Gold card holders receive a 5% discount on the cost of applying for a visa.
Pricelist is valid from 01.02.2017.
